Shipping policy

Shipping
There are times of the year where shipping wine across the US is inherently risky due to extreme hot or cold temperatures or other natural weather events. We understand you want your wine ASAP, but we are more than happy to hold orders until weather conditions improve.

Shipping carriers do not insure for weather damage to wine, so if you choose to ship, we ask that you sign the “Prism Fine Wine LLC Shipping Weather Waiver” and Prism Fine Wine shall be released from any liability relating to any and all damage due to shipping during extreme weather conditions. Please note this includes any unforeseen delays that may occur during the shipping process. Prism Fine Wine will endeavor to follow specific shipping instructions and delivery windows. Such instructions should be indicated at the time of purchase.

International shipping estimates at time of checkout are subject to change. Prism Fine Wine will be in contact to make necessary arrangements and provide finalised shipping charges


Shipping Address
A street address at which an adult over 21 years of age or older is available during daytime hours to receive wine is required. Due to carrier restrictions, we cannot ship to a PO Box. Sometimes an order is returned to our store after several delivery attempts at the address provided by the customer. We are happy to reship the order however, reshipment fees will apply. Please contact us and we will assist you with the reshipment arrangements. We advise shipping to a local FedEx access point or FedEx Office store to minimize these type of issues.